Privacy Policy

1. About This Privacy Policy

One Goal Consulting Company Limited (“OGC”, “we”, “us” or “our”) respects your privacy and handles personal data in connection with our business advisory, corporate, accounting, immigration, licensing and related support services. This Privacy Policy explains the types of personal data we may collect, why we use it, how it may be shared, how long it may be retained and the choices and rights available to you.

Our handling of personal data is intended to be consistent with applicable data-protection requirements in Thailand, including the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”), where applicable.

2. Personal Data We May Collect

Depending on how you interact with OGC and the service you request, we may collect:

• Identity and contact information, such as your name, nationality, gender, telephone number, email address and preferred contact method.
• Enquiry and service information, including messages, appointment requests, business requirements and information you choose to provide about a corporate, visa, work permit, accounting, licensing or government-service matter.
• Client and transaction information required when you engage OGC for a service, including information contained in documents you provide.
• Website and technical information, such as browser/device information, IP address, pages visited, timestamps and security or diagnostic data where collected by our website, hosting or security services.
• Chat information, including messages and information submitted when you interact with Kwan AI Concierge or request follow-up by OGC staff.

3. How We Collect Personal Data

We may collect personal data directly from you when you complete our contact form, communicate with OGC by email, telephone, LINE, WeChat or other channels, use Kwan AI Concierge, request an appointment or consultation, provide documents, or engage us to perform services. We may also receive limited technical information automatically through the operation, security and hosting of our website.

4. Why We Use Personal Data

We may use personal data as reasonably necessary to:

• respond to enquiries and arrange consultations or appointments;
• assess your requirements and provide requested services, quotations or follow-up;
• communicate with you about an ongoing matter or service;
• prepare, process and coordinate documents and submissions where you have engaged OGC to do so;
• operate Kwan AI Concierge and facilitate human follow-up when requested or appropriate;
• maintain service, business and communication records;
• protect our website, systems, staff and users against abuse, fraud, spam and security threats;
• comply with applicable legal, regulatory, accounting and governmental requirements; and
• establish, exercise or defend legal rights where necessary.

Depending on the circumstances, processing may be based on consent, steps requested before entering into a service relationship, performance of a contract, compliance with legal obligations, legitimate interests permitted by law, or another lawful basis available under applicable law.

5. Contact Forms, Kwan AI Concierge and LINE

Information you submit through OGC’s website or Kwan AI Concierge may be processed by systems and service providers used to operate those functions. Kwan uses artificial-intelligence technology to assist with general enquiries and may collect structured lead information for follow-up by OGC staff.

Where a website or Kwan enquiry is routed to OGC staff through LINE or another business communication channel, relevant enquiry and contact information may be transmitted through that service so our team can respond. Please consider the privacy practices of any third-party communication platform you choose to use.

AI-generated responses are intended to assist with general information and enquiry handling. They should not be treated as a guarantee of approval, government processing time, or a final legal, tax or regulatory conclusion.

6. Disclosure and Service Providers

We do not disclose personal data indiscriminately. We may disclose or make personal data available where reasonably necessary to OGC personnel and to service providers supporting our website, hosting, security, communications, AI-assisted chat, document processing or other business operations. Where a client instructs OGC to perform a service, information may also need to be provided to relevant government authorities, professional advisers, financial institutions or other parties involved in that service.

We may also disclose information when required by law, lawful authority, court order or regulatory obligation, or where necessary to protect legal rights and security.

7. International Data Transfers

Some technology or communication service providers may process or store information outside Thailand. Where personal data is transferred internationally, OGC will take steps appropriate to the circumstances and applicable law to protect the information and address relevant cross-border transfer requirements.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for site operation, security, functionality, performance or analytics. Third-party features embedded in or linked from the website may also use their own technologies. Where applicable, choices or consent mechanisms may be provided for non-essential cookies.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide requested services, maintain appropriate business and accounting records, resolve disputes, enforce agreements, and satisfy legal or regulatory obligations. Retention periods may therefore vary according to the type of information and the nature of the service.

10. Data Security

OGC uses reasonable administrative, technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No website, electronic transmission or storage system can be guaranteed to be completely secure, so users should take appropriate care when sending information online.

11. Your Privacy Rights

Subject to applicable law and the circumstances of the processing, you may have rights concerning your personal data, which may include the right to request access or a copy, request correction, request deletion or destruction, request restriction, object to certain processing, request data portability where applicable, withdraw consent where processing relies on consent, and lodge a complaint with the competent supervisory authority.

These rights are not absolute and may be subject to legal exceptions, verification requirements and OGC’s obligations to retain certain records.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. OGC does not control their privacy practices. When you leave our website or use an external service, that provider’s own privacy terms and policies may apply.

13. Changes to This Policy

We may update this Privacy Policy when our services, technology, legal requirements or data-handling practices change. The current version will be published on this page with its effective date.